General Terms and Conditions for Snipwise

Version: March 27, 2026

1. Provider, scope, and contractual basis

1.1 The provider of Snipwise is:

Max Universe GmbH
Im Mediapark 5
50670 Köln
Germany
Commercial Register: Amtsgericht Köln, HRB 112460
Email: luis@max-talent.de

1.2 These Terms and Conditions apply to the use of Snipwise, in particular the Snipwise website, the Snipwise app, and the digital content, audio content, features, user accounts, free access, trial periods, and paid packages provided through them.

1.3 Snipwise may continue to operate the service in the future under a changed product, brand, or app name. Unless expressly stated otherwise, the contractual partner remains Max Universe GmbH.

1.4 In addition to these Terms and Conditions, the Privacy Policy and, where applicable, the package, pricing, trial, and product information displayed at the time the contract is concluded shall apply. In the case of in-app purchases, the terms of use and payment terms of the respective app store or platform operator shall also apply.

1.5 Any deviating terms and conditions of users shall apply only if Snipwise has expressly agreed to them in text form.

2. Description of services and nature of the content

2.1 Snipwise provides digital content and features related to books and knowledge-based content. This may include, in particular:

• summaries in text form,
• audio versions,
• bookmarks/favorites,
• learning progress,
• completed units,
• recommendations, and other product-related features.

2.2 Snipwise is intended for information, orientation, and further education. The content provided is intended to offer a quick introduction to topics and should be understood as an incentive, teaser, or preview. It is not intended as a substitute for the respective original work.

2.3 Anyone wishing to engage more deeply with a topic should purchase the relevant original work or consult additional sources.

2.4 The content available on Snipwise does not constitute individual legal, tax, financial, investment, health, career, or other professional advice. Snipwise does not owe any specific learning, career, or other individual outcome.

2.5 The specific scope of services depends on the package booked or activated and the current product configuration.

3. Registration and user account

3.1 The creation of a user account is required in order to use personalized features and paid packages.

3.2 Natural persons are eligible to register. Minors may only use Snipwise to the extent permitted under applicable law and, where required, with the consent of their legal representatives.

3.3 Complete and accurate information must be provided during registration. Changes to essential account data must be updated without undue delay.

3.4 The user account is personal and non-transferable. Sharing login credentials or jointly using an account with other persons is not permitted.

3.5 Users are obliged to keep their access credentials confidential and protect them against access by third parties. If misuse or unauthorized access is suspected, Snipwise must be informed without undue delay.

3.6 Snipwise is entitled, where reasonably appropriate, to make use of the service conditional upon proof of identity, age, or any required consent.

3.7 Where technically provided, the user account may be deleted in the account settings. Otherwise, deletion may be requested through support at luis@max-talent.de. Deleting the user account does not automatically terminate any ongoing paid subscription; such subscription must be cancelled separately unless it already ends as a result of the account deletion.

4. Free use, packages, and trial period

4.1 In addition to paid packages, Snipwise may offer a free profile, limited free-use options, promotions, or other forms of free access.

4.2 Whether and to what extent a free profile or free package is available is determined exclusively by the current offer or package description. There is no entitlement to the permanent provision of a specific free package or free access beyond the scope specifically displayed.

4.3 Snipwise may offer monthly and annual paid packages. The applicable scope, price, service content, and term are determined by the offer description at the time of purchase.

4.4 Snipwise may offer a 7-day free trial period for certain packages or user groups. Whether a trial period is available is determined by the respective order or payment screen.

4.5 If a package with a trial period is selected and is not cancelled in time before the end of the trial period, the trial access shall convert into the paid package selected on the order or payment screen.

4.6 Snipwise may determine eligibility for trial periods, promotional access, or special free packages at its reasonable discretion and may exclude abusive or repeated use.

4.7 Merely deleting the app does not terminate a trial period or a paid subscription.

5. Conclusion of contract

5.1 Upon successful registration, a contract for the corresponding use within the scope offered shall be concluded, to the extent a free account or profile is offered.

5.2 In the case of paid orders via the website, users submit a binding offer to conclude a paid contract by completing the order process and clicking the appropriately labeled button.

5.3 The contract for a paid website package is concluded once Snipwise accepts the offer, in particular by sending a confirmation email or activating the booked access.

5.4 In the case of in-app purchases via Apple App Store or Google Play, the contract is concluded as part of the respective store process. Users will generally first receive a transaction or receipt confirmation from the relevant app store. Access is additionally provided by Snipwise in accordance with the booked package.

5.5 The essential contractual terms, in particular price, term, scope of services, trial period, and, where applicable, automatic renewal, shall be displayed before completion of the order and shall become part of the contract.

6. Prices, payment, term, renewal, and cancellation

6.1 The prices shown on the relevant order, package, or payment screen at the time the contract is concluded shall apply. Unless stated otherwise, prices include the applicable statutory VAT.

6.2 For website purchases, Snipwise may use payment service providers such as Stripe or other payment methods displayed during checkout. In the case of in-app purchases, payment is processed via the billing systems of the relevant app store.

6.3 Users must ensure that a valid and chargeable payment method is provided where required for the booked package.

6.4 If a payment is in default or a charge cannot be processed, Snipwise shall be entitled, after prior appropriate notice, to restrict or suspend paid access until the outstanding amount has been settled. Statutory rights remain unaffected.

6.5 Paid packages may, in particular, be offered with an initial monthly or annual term. The specific initial term depends on the package selected.

6.6 For consumer contracts concluded directly with Snipwise via the website, the following applies: The paid package initially runs for the initial term selected by you. If it is not cancelled at least one month before the end of the initial term, the contractual relationship shall thereafter continue for an indefinite period. The extended contractual relationship may then be cancelled at any time with one month’s notice.

6.7 For in-app purchases via Apple App Store or Google Play, the billing, renewal, and cancellation mechanisms of the respective app store shall additionally apply. To the extent mandatory consumer law grants more extensive rights, these remain unaffected.

6.8 Website subscriptions may, where technically provided, be terminated through the user account or the online cancellation method provided for this purpose. In-app subscriptions must be managed and cancelled through the settings of the respective app store.

6.9 Price changes for future billing periods remain reserved. Snipwise will notify users of price changes with appropriate advance notice. Periods already paid for remain unaffected. If users do not wish to agree to a price change, they may cancel the subscription before the change takes effect. In the case of in-app subscriptions, the procedures of the respective app store shall additionally apply.

6.10 Refunds shall only be made where required by law or expressly promised by Snipwise on a case-by-case basis. In the case of in-app purchases, refunds are governed primarily by the rules of the relevant app store.

7. Right of withdrawal for consumers in the case of website purchases

7.1 The provisions below on the right of withdrawal apply only to consumers within the meaning of the law and only to contracts concluded directly with Snipwise via the website. For in-app purchases via Apple App Store or Google Play, the withdrawal, cancellation, and refund rules of the respective app store shall apply.

Withdrawal instruction

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must notify us at:

Max Universe GmbH
Im Mediapark 5
50670 Köln
Germany
Email: luis@max-talent.de

by means of a clear declaration (e.g. by letter or email) of your decision to withdraw from this contract. You may use the model withdrawal form attached at the end of these Terms and Conditions, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.

If you requested that services begin during the withdrawal period, you shall pay us an appropriate amount corresponding to the proportion of the services already provided up to the time you informed us of the exercise of the right of withdrawal, compared with the total scope of the services provided for under the contract.

Special note regarding digital content and digital services

The right of withdrawal may expire for digital content or digital services under the statutory conditions, in particular if Snipwise has begun performance of the contract after you have expressly consented to Snipwise commencing performance before the expiry of the withdrawal period and you have confirmed that you thereby lose your right of withdrawal.

End of withdrawal instruction

8. Rights of use, intellectual property rights, and trademarks

8.1 The Snipwise app, the website, the software, the design, the selection and arrangement of the content, audio versions, texts, graphics, databases, and other components of the service are protected by copyright, related rights, trademark law, or other legal protections where the relevant statutory requirements are met.

8.2 For the duration of the contract, Snipwise grants users a simple, non-exclusive, non-transferable, and non-sublicensable right to use Snipwise and the content provided through it exclusively for their own personal, non-commercial purposes within the scope of these Terms and Conditions.

8.3 In particular, the following are not permitted:

• copying, reproducing, or systematically storing content beyond the limits permitted by law,
• making content publicly available, distributing, presenting, or reselling it,
• translating, adapting, or otherwise modifying it for commercial purposes,
• using the content for one’s own or third-party commercial offerings,
• using it for databases, archives, competing offerings, or content collections.

8.4 Also prohibited, unless mandatory law provides otherwise, is the automated extraction, scraping, crawling, or harvesting of Snipwise or its content, as well as the use of Snipwise content for the training, fine-tuning, or enrichment of AI systems or text and data mining processes.

8.5 To the extent authors’, publishers’, titles’, trademarks’, or company names of third parties are mentioned within Snipwise, this generally serves to identify the respective works, persons, or companies. All rights therein remain with the respective rights holders.

8.6 Offline use, export, or download functionality is available only if Snipwise expressly provides such functionality within the app or website.

9. Snipwise content, editorial care, and handling of rights notices

9.1 Snipwise values the work of authors, publishers, and other rights holders and is committed to a fair, respectful, and cooperative approach to intellectual property.

9.2 Snipwise creates, edits, and publishes its content with editorial care. In doing so, Snipwise may use organizational, editorial, and technical tools as well as subsequent quality and plausibility checks.

9.3 Unless expressly stated otherwise, the mention of an author, publisher, work title, label, speaker, trademark owner, or other rights holder does not mean that such person or entity has authorized, supported, endorsed, or sponsored Snipwise.

9.4 The summaries, audio content, and other presentations contained in Snipwise are intended to provide users with a compact initial introduction to topics and works. They are not a substitute for the original work.

9.5 Rights holders or persons authorized by them who wish to notify Snipwise of possible infringements or other intellectual property conflicts relating to content on Snipwise may contact luis@max-talent.de at any time. A concrete description of the affected content, the disputed section, and the basis of the claimed rights will facilitate prompt review.

9.6 Snipwise will review such notices carefully and in a timely manner and is entitled to temporarily restrict, revise, replace, or remove the relevant content pending clarification.

9.7 Snipwise is interested in constructive discussions and cooperation with authors, publishers, and other rights holders. If justified notices are received despite all due care, Snipwise will seek an appropriate and cooperative solution.

10. Availability, updates, and changes to the service

10.1 Snipwise strives for high availability of the service. However, there is no claim to uninterrupted or completely error-free availability at all times.

10.2 Temporary limitations may arise in particular due to maintenance, security measures, technical disruptions, force majeure, outages of third-party providers, or legal reasons.

10.3 Where required by law, Snipwise shall provide during the relevant period those updates that are necessary to maintain the conformity of the digital product, including necessary security updates.

10.4 Snipwise is entitled to further develop, add, adapt, or discontinue features, content, interfaces, categories, recommendations, audio versions, technical integrations, and other components of the service where there is an objective reason for doing so. An objective reason exists in particular in the case of:

• technical or security-related developments,
• adaptations to legal or regulatory requirements,
• improvements to user-friendliness, quality, or stability,
• changes involving third-party providers or technical infrastructure,
• rights clearances, quality concerns, or editorial revision of individual content.

10.5 In the case of paid packages, access to the core features described as the main service in the respective package description shall remain substantially available during the current contractual term. Changes to design, navigation, additional features, recommendation logic, or other peripheral functions are permissible provided the overall contractual character of the package is not unreasonably impaired.

10.6 There is no entitlement to the permanent unchanged availability of individual titles, individual audio versions, individual speakers, individual chapters, individual covers, individual formats, or individual additional features. Snipwise may adapt, replace, temporarily deactivate, or remove individual content for legal, licensing, quality-related, editorial, or technical reasons. Where sensible and reasonable, Snipwise will endeavor to provide an appropriate substitute within the overall offering.

10.7 Statutory rights of users, in particular in the event of significant adverse changes to a paid digital product, remain unaffected.

11. Prohibited use

11.1 Users undertake not to use Snipwise in an abusive or unlawful manner.

11.2 In particular, the following are prohibited:

• using the service in a manner that infringes the rights of third parties,
• circumventing technical protection measures or access restrictions,
• penetrating systems or testing vulnerabilities without authorization,
• transmitting malware or other harmful programs,
• automated extraction or bulk retrieval of content,
• using Snipwise content to build a competing product or dataset,
• transferring, renting, lending, or selling user accounts,
• any use for commercial purposes outside the expressly permitted personal use.

12. Feedback, ideas, and suggestions for improvement

12.1 If users provide Snipwise with ideas, notes, suggestions for improvement, reviews, comments, wording, or other feedback, Snipwise may use such feedback free of charge to improve the service.

12.2 For this purpose, the user grants Snipwise, to the extent legally possible, a simple, free-of-charge, unlimited-in-time, unlimited-in-territory, and unlimited-in-content right to use, store, evaluate, reproduce, edit, implement, publish, and integrate the feedback into Snipwise, its content, and its communications.

12.3 Users represent that they are entitled to submit such feedback and to grant the rights described above.

13. Statutory warranty rights

13.1 Consumers are entitled to the statutory warranty rights.

13.2 This applies in particular to the statutory provisions on digital products, where applicable.

13.3 Any limitation of statutory claims shall apply only to the extent permitted by law.

14. Liability

14.1 Snipwise shall be liable without limitation:

• in cases of intent and gross negligence,
• in the event of injury to life, body, or health,
• under the provisions of the Product Liability Act,
• to the extent of any expressly assumed guarantee.

14.2 In the event of slightly negligent breach of essential contractual obligations, Snipwise shall be liable only for the foreseeable damage typical for the contract. Essential contractual obligations are obligations whose fulfillment is necessary for the proper performance of the contract in the first place and on whose compliance users may regularly rely.

14.3 In all other respects, liability of Snipwise for slight negligence is excluded.

14.4 The above limitations of liability shall also apply in favor of Snipwise’s legal representatives, employees, and agents.

14.5 The above provisions do not affect consumers’ statutory rights in the event of defects in digital products.

15. Suspension, termination, and deletion

15.1 Snipwise is entitled to temporarily suspend user accounts or individual features or to terminate the contract extraordinarily for good cause if there is an objective reason for doing so.

15.2 Good cause exists in particular if:

• materially incorrect information was provided during registration or use,
• these Terms and Conditions are materially or repeatedly breached,
• access credentials are passed on or used improperly,
• third-party rights are infringed or there is a corresponding suspicion,
• payment arrears exist despite a reminder,
• suspension or termination is required for legal, security-related, or regulatory reasons.

15.3 Where possible and reasonable, Snipwise will inform users before a final suspension or termination and give them an opportunity to comment or remedy the issue.

15.4 Users’ right to ordinary termination or deletion of their account, as well as statutory rights, remain unaffected.

15.5 Upon termination of the contract, the right to use Snipwise and its content ends. Statutory retention obligations and data protection deletion or retention periods remain unaffected.

16. Changes to these Terms and Conditions

16.1 Snipwise may amend these Terms and Conditions with effect for the future where there is a valid reason for doing so and users are not unreasonably disadvantaged thereby.

16.2 A valid reason exists in particular in the case of:

• changes in legislation or case law,
• regulatory requirements,
• security-related or technical adjustments,
• further development of the service,
• closing of regulatory gaps that subsequently arise.

16.3 Snipwise will notify users of material changes in text form or in another appropriate manner in good time before they take effect.

16.4 To the extent express consent is legally required, Snipwise will obtain it separately.

16.5 If the user objects to an amendment, the previous Terms and Conditions shall remain in effect. In such case, Snipwise may terminate the contractual relationship ordinarily at the next possible date if Snipwise cannot reasonably be expected to continue under the previous Terms and Conditions in the specific case.

17. Notice regarding consumer dispute resolution

Snipwise is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

18. Final provisions

18.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law shall apply only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

18.2 If the user is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising out of or in connection with these Terms and Conditions shall, to the extent legally permissible, be Köln.

18.3 Should individual provisions of these Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The statutory provision shall replace the invalid or unenforceable provision.

18.4 Individual agreements between Snipwise and users shall take precedence over these Terms and Conditions where expressly concluded.

Annex 1 – Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it to:

Max Universe GmbH
Im Mediapark 5
50670 Köln
Germany
Email: luis@max-talent.de

I / we ( ) hereby withdraw from the contract concluded by me / us ( ) for the purchase of the following goods ( ) / the provision of the following service ( )

Ordered on ( ) / received on ( )

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s)
(only if this form is notified on paper)

Date

(*) Delete as appropriate.